Effective Date: August 1, 2026
Welcome to RaatKoLelo (“Website”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://www.raatkolelo.com or use our services.
1. Information We Collect
We may collect the following information:
- Name
- Email Address
- Phone Number
- Booking Information
- Payment-related information (processed securely by third-party payment providers)
- IP Address
- Browser Information
- Device Information
- Cookies and Usage Data
2. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Communicate regarding your bookings
- Provide customer support
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal obligations
- Send promotional offers (only where permitted)
3. Cookies
Our website uses cookies to improve user experience, remember preferences, analyze website traffic, and enhance website functionality.
You may disable cookies through your browser settings, although some features may not function properly.
4. Third-Party Services
We may use trusted third-party providers for:
- Payment Processing
- Website Analytics
- Email Communication
- Security Monitoring
These providers process your data according to their own privacy policies.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no online transmission or storage method is completely secure.
6. Data Retention
We retain your information only as long as necessary for providing services, legal compliance, dispute resolution, and business purposes.
7. Children’s Privacy
Our services are intended only for individuals who are legally permitted to use our website. We do not knowingly collect information from children.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction
- Request deletion
- Withdraw consent where applicable
- Contact us regarding your personal data
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions become effective immediately upon posting.
11. Contact
For privacy-related questions, please contact:
Email: booking@raatkolelo.com
Website: https://www.raatkolelo.com